Experience
Professional experience in customer service and various technical environments.
Customer Service Desk
Wegmans - Chantilly
September 2023 - Present
- • Customer assistance and problem resolution
- • Transaction handling and financial operations
- • Problem solving for complex customer issues
- • Phone call management and telecommunications
- • Remote work capabilities and telework experience
Cashier
Wendy's - Fairfax
June 2022 - September 2023
- • Customer service and order processing
- • Cash handling and point-of-sale systems
- • Food preparation and kitchen operations
- • Fast-paced environment management
Dock Worker
Belle Haven Marina - Alexandria
June 2020 - July 2021
- • All dock-related operations and maintenance
- • Physical labor and equipment handling
- • Marine environment operations
- • Team coordination and safety protocols
Education
Bachelor's Degree in Cybersecurity
George Mason University - Fairfax
August 2024 - Present
Currently pursuing a comprehensive education in cybersecurity, including network security, digital forensics, risk management, and ethical hacking.
High School Diploma
Robinson Secondary School - Fairfax
September 2020 - June 2024
Completed high school education with a focus on preparing for higher education in technology fields.
Skills Developed Through Experience
Customer Relations
- • Customer assistance and support
- • Problem resolution and troubleshooting
- • Professional communication
Technical Operations
- • Point-of-sale systems management
- • Telecommunications and phone systems
- • Remote work technologies
Financial Management
- • Transaction processing
- • Cash handling and accounting
- • Money management systems
Operations
- • Team coordination and management
- • Multi-tasking in fast-paced environments
- • Safety protocols and procedures